Maintenance & Support

What does maintenance and support cover?

Keeping systems that are already live secure, up to date and working: monitoring, security patches, bug fixes, operating-system and library updates, and small improvements. It covers software we built and, after a review, systems built by others.

Why does live software need maintenance?

Phones update their operating systems, app stores change their requirements, libraries publish security fixes and certificates expire. Software that is left alone gradually breaks. Regular maintenance costs less than emergency repairs and protects your users' data.

What is included?

• Monitoring for downtime and errors
• Security patches and library updates
• App updates for new iOS and Android versions and store requirements
• Backups and restore checks
• Bug fixes and small changes on request

How do support agreements work?

We agree which systems are covered, how you report issues, how quickly each type of issue is handled, and how changes are approved. Each agreement is set per client, based on how critical the system is. Maintenance usually follows our mobile app, software and infrastructure projects. Ask about support for your system.